We listen closely to our clients and their need to reduce overall costs, while ever ensuring exceptional care. We empower our members to make informed choices through educational programs, wellness offerings and strong customer service support. When formulary decisions are made that require an alternative to a member’s medication to comply with plan specifications, two plan options remain available. First, prescribers are welcome to submit for “prior authorization” of a particular medication when they deem it clinically justifiable in a particular patient. In return, we promise an efficient and professional review of each prior authorization request. If “prior authorization” of a particular medication is declined, co-payment options exist that allow members continued access to the nearly all pharmaceuticals.